Dealer List - The Good & The Bad

[mark_n]

I was going to put this into a another post. Hope the moderators don't mind me posting this.


We could make a dealer list up. Put up details of the good dealers as well as the bad dealers then should point Citroen UK in the direction of this forum.

Just a thought.

[musicaldesigner]

Caledonia motors: NO NO NO, they closed my local branch 2 weeks after i got my C4, they allegedly posted my V5 documents etc. for my number plate transfer, but DVLA never received them. took me 2 months to sort out my reg. transfer, lots of phone calls/time and petrol. was promised badges as they got stolen when car was on forecourt. never got them, so Dan(puma282) got them for me.

Really annoyed :twisted: :twisted:

All Electric Citroen, Birmingham, YES YES YES!!!!

[musicaldesigner]

we shall take your word for it Mr biased lol

i can give u a list as long as my arm for the good and bad mate.

[musicaldesigner]

if you get bored,put them up here Dan! lol

[ScouseVTR]

Chaple House Citroen Southport > Abuse customers cars
Leaders Citroen Bootle, Liverpool > Marked each of my brand new alloys and wouldnt pay for them to be refurbed

[spooky_fish]

Autoworld chesterfield--- not bad i guess, (for a dealer)

[Simon72]

All Electric Citroen, Birmingham, YES YES YES!!!!

TOTALLY AGREE, "but there salesmen are right ARTHUR DALEY'S....."

;-)

Only joking DAN..... lol

[Kirsty]

Motorsales Harlow - seem ok, well I haven't had any problems with them.

[geordie_racer]

Wyatt Concorde - Wokingham Berkshire very good

Croxdale Citroen - County Durham quite poor...

Tates Citroen Crawley > Makes promises they can't deliver, poor customer service, makes lies about you to your face, dishonest, gossips about you amongst other members of staff oh and they scratch your key when they put their keyring off and then sound all offended when you ask to do the other one yourself :roll: .

...oh and one last thing, they hired muppets to attach dealer stickers on the back windscreen... they put mine upside down! :roll:



Save your money and go to another dealer!

All Electric Citroen, Birmingham, YES YES YES!!!!

TOTALLY AGREE, "but there salesmen are right ARTHUR DALEY'S....."

;-)

Only joking DAN..... lol

LOL mate, what about brindley, wolverhampton :P

[nicolec2]

shaws citroen bangor n.i. - sales man was top class real nice guy, service and aftersales great so far...and they compensated me with 2years free servicing when there was a prob with my car that i was part exchangin

[Simon72]

Oh yes, BRINDLEY AUTOPARK Wolverhampton, bunch of w****rs, t****rs, i**ts, and alot more expletives that I could post.
Trying to rip me off for over £200+, for brakes, but DAN DAN THE MAIN MAN, got it sorted via Warrenty, ;-)

Oh yes, BRINDLEY AUTOPARK Wolverhampton, bunch of w****rs, t****rs, i**ts, and alot more expletives that I could post.
Trying to rip me off for over £200+, for brakes, but DAN DAN THE MAIN MAN, got it sorted via Warrenty, ;-)

Well said mate! :D

[c2ology]

Eastbourne - Wilmoths Citroen - Don't really help me! The don't really like me haha

Mmmmmm the list is bringing up for bad than good?

[musicaldesigner]

The good,bad and the ugly lol.

defo more bad than good.

[Greg]

Citroen Dixon DOncaster, not too bad from what i have experienced, im sure some of the other Donny guys have had bad experiences.

[sparky93]

Good - Contact is BRIN.

Brooklyn Citroën Shirley (service only)
Sterling Road
Shirley
West Midlands
B90 4NE

Tel: 0121 7113032
Fax: 0121 7045266
http://www.brooklyn.co.uk/findus/citroen-shirley.shtml
http://www.multimap.com/map/browse.cgi?pc=B904NE&scale=10000&title=Brooklyn%20Citroen%20Shirley
Opening hours: Monday - Friday 08:30 - 17:30, Saturday Sunday 08:00 - 12:30

[mark_n]

Think it might be worth it to pass this information onto Citroen UK?

[musicaldesigner]

Don't think they would be very interested though.

[sparky93]

Micheal @ CitUK was very very intrested

[GregorVTS]

Citroen glasgow - Sales dept very good, got good deal and the guy who sold me the car fights with service dept on my behalf!

- Service dept not so good. Scratched one of my alloys and refused to take responsibility for it, put 30 miles on my car and refuse to acknowledge faults that are obviously there!

Over all they're not the worst tho. Last car was a corsa and arnold clark were a pain in the ass to get any work done at all!

[petrolhead]

Wlilmoths Citroen Eastbourne - RUBBISH!!!!!!!!!!! Simon thinks he's a teenager!
Wilmoths Citroen Battle is OK - they did the recall in just over 15 mins, which was good.

[PinkEmily]

Liverpool aigburth citroen, arnold clark i think...
theyre ok but each time i take my car in to get fixed it comes out with more problems e.g. took it in to be recalled and when i got it bk the radio didnt work.. it just beeped :( so took it back and they fixed that problem and now my back window demister and air circulation buttons dont work so its gotta go back again. My grandad had a go at them wen we took the car back for the radio to be fixed and left one of the sales guys speachless, which was quite funny.

[ScouseVTR]

One thing I think is VERY important to remember is when taking the car into Citroen get them to do a full walk around of the car, atleast then if there is damage when the car is returned you have some backup.

Which most dealers should do anyway as part of dealer standards.

[Mark]

David Hiam Ltd - Erdington; get a good deal if you haggle like a b*tch, lol.

Don't let the foreign bird con'yer' lol.

:D Mark :D

i used to work there!!!!! lol

[ScouseVTR]

Liverpool aigburth citroen, arnold clark i think...
theyre ok but each time i take my car in to get fixed it comes out with more problems e.g. took it in to be recalled and when i got it bk the radio didnt work.. it just beeped :( so took it back and they fixed that problem and now my back window demister and air circulation buttons dont work so its gotta go back again. My grandad had a go at them wen we took the car back for the radio to be fixed and left one of the sales guys speachless, which was quite funny.

Safe to say am gutted now, I was thinking the only Citroen place in Liverpool left that havnt done anything wrong is Aigburth lol

I think C2CLUB.CO.UK and C2SC should get a Citroen dealership an offer the best customer service lol

[joanne]

Parks, East Kilbride.
Sales - will never buy from them again.
Service - well only had the 1500 mile check so far. I think my card is marked there already though :roll:

[Jimbo]

Citroen Manchester......AVOID! 8O abusive to customers and there cars, say your lying and dont solve faults as they cant be bothered....think I summed that up quite well :D

i can vouch for that!

[woderwick]

Dutton Forshaw in Blackpool - Sales were really helpful

Bank Top Citroen in Blackburn - Service department have been brilliant so far but there sales were shocking which is why I went to Blackpool to get my car

Woooohooooo a another good one! lol

[Jimbo]

It would be great to see the good to bad ratio of dealer service, then pass the bad boys onto Citroen UK :P

[keenan_gt]

Ill let you all know how Linwood Citroen in Glasgow perform when i get my car back tomorrow!!!!!

ratio would probably be about 60/40 ish i imagine, 60 being good!

[sparky93]

From how I've seen in the past Dan, it was the other way round :-(

na... i think 60/40 is pretty safe, i could be wrong though.

[sparky93]

redditch dealership, look at you as dirt, and are very abrubt. not been again.

[GregorVTS]

Ill let you all know how Linwood Citroen in Glasgow perform when i get my car back tomorrow!!!!!

All the arnold clark dealers at the phoenix are sh!t! Sales in that place was awful!

[dr_blackman]

Citroen motorhouse coleford... I won't be buying a car from them again, but then im not buying a citroen again!! ABS FAILURE still after 1.5 months with them and nothings been sorted yet!! Avoid! lol :)

[Jon]

Auotoworld Citroen sales is good but aftersales really lets them down, although theirs a couple of guys in their parts dept that are good

[spooky_fish]

yeh thats true!!!

Citroen Dixon DOncaster, not too bad from what i have experienced, im sure some of the other Donny guys have had bad experiences.

They are actually quiet good, get things sorted asap and dont moan when giving you a courtesy car.

Dixon Citroen Wakefield - rubbish !! - took the car in for service, which i paid £350 for, and they didnt even valet it for free.
took it in for some routine warranty repairs, about 4 in total, they only fixed 1.

Its going back in tommorrow because the accelerator is sticking down when i put foot down, and seems to have lost some power ( didnt have much to start with ) so i will see what they get done, and maybe, just maybe, i can write back giving them some praise.

[nicademus]

When was looking to buy my GT from Brindley Citroen in Stourbridge I paid my deposit then found it £1500.00 cheaper 10 miles up the road at Brindley Wolverhampton. I went back to Stourbridge and they told me even though both places were owned by the same bloke if i bought it from Wolverhampton they wouldn't give me my deposit back. I told them they were very horrible people (without using any swear words). Got it from Wolverhampton and been using them ever since.

[Richie_j]

Crawford Motors-Kent; Sales...very helpful, lovely people, led me every step of the way, and overall, a very very very good place.

Eddy Grimstead-Romford: Service, very efficent. Once they work out your fault, they'll fix it on the spot.
If not, they get the parts in in about 2 days and have it fixed within the week.
However, then front desk is a bit rubbish.

[mark_n]

I was looking at a VTR and Springfield Citroen in Gateshead. The salesman was unhelpful. The attitude of the salesman was here is the deal take it or leave it. Wouldnt even give me any mats.

Went to Wingrove in Wallsend and the attitude was different. Couldnt help you enough. The day I went they didnt have a VTS I could test drive so they arranged a test drive the next day. Every helpful and knowledgeable staff. Just hope they are as good when it comes to after sales care.

[lealoo]

any one been to evans halshaw in mansfield, got my car from there! it waas lovely!

[musicaldesigner]

Forgot to mention in my other thread:

Kevin Odlum, Rodeheath,near Alsager, Independant sales but Authorised repair and service: Brilliant, went in for a recall and when my Air conditioning failed, was blowing cold air on drivers side when wanted hot, but they were brilliant. No problem getting a coutesy car, i had a Xantia and C3's. Very helpfull and friendly staff all over.

Can not fault at all, at this present time.

[purpleprincess]

Citroen Cardiff (Hadfield Road) are useless as you will all know from my previous thread! and i have since noticed that when they had it in they have kerbed my drivers side front alloy! Too late to take it up with them now!

[musicaldesigner]

My brother reckoned, that the dealership in Newport, South Wales, wanted him to put down a deposit on his C4 before would let him go out on a test drive. So he got the car from caledonia Crewe, which closed down just over a month after he got his and 2 weeks after i got mine.

I suppose this would also apply to the C2, trying it on, con merchants or they were that cocky and confident.

[thedoctor]

Citroen Glasgow -
Sales average, good deals though. Service, terrible avoid at all costs. (Miles put on the car, wrong parts ordered, damaged spoiler etc etc)

Park East Kilbride -
4 weeks with the car away to get an indicator stalk fixed.

Motorway Cars Lanark -
Service, so far has been excellent. Would recommend.

merthir tydvyl citroen is suppost to be one of the best in the country!

[samward]

North Herts Citroen (Now known as Weyside) has been really helpful and i've never had any trouble!
Car is there today so i really hope they don't prove me wrong! Ha Ha!!

[Richie_j]

It seems the dealers seem to be either very good or very bad!
Anybody wanna do a flickr map to see if there's any corrolation between the good and bad dealers and the area they are in?

[mark_n]

I think Toyota used to publish a dealer ranking list. Wonder if Citroen do.

[musicaldesigner]

Citroen do publish a list, i have seen it!

i have an internal listing somewhere

Found the listing, only gives top 5 and bottom 5 though.

What's that list all about?

[VTR_BABE]

The parts man in chester citroen is a total twirp!!!
He didnt have the fogiest idea where my vtr badge was supposed to go!!!!

[sparky93]

The parts man in chester citroen is a total twirp!!!
He didnt have the fogiest idea where my vtr badge was supposed to go!!!!

;-)

whats his name as i used to work for Brooklyn Citroen.

[C2_lad]

For NI members i recommend JC Halliday Citroen in Bushmills. did me a good deal and any problems are sorted quickly with no fuss!

[musicaldesigner]

The parts man in chester citroen is a total twirp!!!
He didnt have the fogiest idea where my vtr badge was supposed to go!!!!

Wasn't caledonia Chester was it?

I hate them too :!: , as they had my C2 and was told they would sort out the badges, (but didn't) but paid for 1 replacement V5, i think they should have paid for both as it was Caledonia Crewe who lost them.
:twisted: :evil:

I dont think they had a clue either with anything.

My opinion dont want to get done for slander, but no i can't its only telling the truth :lol: :lol:

[VTR_BABE]

I have to be nice though..as i still want my badges. :D

I did get offered some from a certain gentleman onhere but finks he's forgotten about me.... :(

Ah well off to see 'ditzy' on wednesday :oops:

[mkzz]

was about to say merthyr tydfil,

Bought my car from there, really nice sales rep.

Someone hit my wing mirror when i was parked up on my road and took it clean off, had to go back and get a sticky throttle pedal replaced anyway and they replaced the wing mirror without any labour charges (which i thought was nice).

they also sold me my car for £350 less than my closest garage (swansea) would do.

[smartie00]

Wayside Citroen, Letchworth

I'll 2nd Sam ward, they are superb service there, afetr my GMC spring broke
they did not have to touch the car but did everything they could to help me and get it sorted and even reduced some of their costs to help me out as i was strapped

[garykwlai]

Peeps from Basingstoke, what do you think of the service provided by Viking Citroen?

Cause I got my car there, they hold me back for delay 3 weeks to get my car :@:@

[new2it]

Goodfellows Aldridge took nearly 2 weeks to fit a new fan belt and do some warranty work. I am still waiting for the warranty work to be completed and they didn't offer a courtesy car!! Spot of chasetown had a two week wait before they'd look at the car. Wouldn’t give either my business again.

[ace123]

Bristol street motors in leicester

sales wise are good keen for your business so haggle get a good deal

but aftersales and service department are poor car been back more times than can think wont buy a car again there

[C2-VCT]

Caledonia Citroen in Chester were ok when I took my car there for it's 20,000 mile/2 year service.

Apart from the fact that they tried to charge me £196 for it, when I've got Service Plus! I was told I should have informed them of this fact when I booked it in. The Service Plus card is in with the maintenance book! Do they not have eyes to see this for themselves!

[Jon]

AVOID AUTOWORLD CHESTERFIELD

work isnt up to much and their customer service is at best s***e

[SiC2]

I find Evans Halshaw very good customer service even tho its a very small scruffy dealership!

[CE08LDB]

The Sales Dept at my dealership was brilliant but after Sales could do with an improvement.

Dealer

Thomas & Davies Ltd Citroen
Pentrebach Road,
Merthyr Tydfil,
Mid Glamorgan,
CF48 1YB
South Wales

Tel: 01685 722773

Sales:
Greg Thomas (He was Brilliant with me)
Jason Thomas
Danny Horrigan
Garry Horrigan
Steven Horrigan

Service Manager: Jeff Picton (He is very helpfull)
Workshop Manager: Julian Thomas
Bodyshop Manager: Paul Rudge

If any of you own Citroens in the South Wales area give this dealer a try and see what you think. Like I said aftersales could be better though.

LMC, Farnham, Surrey.

Top dealer! Never once been annoyed with them

The Sales Dept at my dealership was brilliant but after Sales could do with an improvement.

Dealer

Thomas & Davies Ltd Citroen
Pentrebach Road,
Merthyr Tydfil,
Mid Glamorgan,
CF48 1YB
South Wales

Tel: 01685 722773

Sales:
Greg Thomas (He was Brilliant with me)
Jason Thomas
Danny Horrigan
Garry Horrigan
Steven Horrigan

Service Manager: Jeff Picton (He is very helpfull)
Workshop Manager: Julian Thomas
Bodyshop Manager: Paul Rudge

If any of you own Citroens in the South Wales area give this dealer a try and see what you think. Like I said aftersales could be better though.

Thomas & Davis, one of the best in the country!

[Sag]

Bristol Street - Leicster (Walkers Stadium) are utter sh*t

Sales is Excellent but Service Dept & After-Care is rubbish.
Been waiting 17weeks for a phone call to tell me part has arrived, for which they kept the car 2days and did bugger all....guess what, No Call!

Had the car in on plenty of occasions where no work has actaully been done. Alarm kept going off randomly so when they came to drop it off at mine the driver told me they fixed it and handed me the keys. As i out my hand out the bloody alarm went off!

Went in for gearbox upgrade, told 45mins on the phone, ended up being 2days and a week late.

Once they came to drop the car off as i refused to collect because they didnt give me a courtesy car. The driver rang the front bell at work at 6pm, just handed me the keys, no paperwork or anything telling me if works been done or not and said "These are for Mr Pancholi"and walked off. I could have been anyone and just walked away with a 2004 VTR!

Also went to get service (After Mods) and all staff, including service Dept upto managment just came out and had a good old laugh at the car.

Monkeys, the bloody bunch of them

[ace123]

Bristol Street - Leicster (Walkers Stadium) are utter sh*t

Sales is Excellent but Service Dept & After-Care is rubbish.
Been waiting 17weeks for a phone call to tell me part has arrived, for which they kept the car 2days and did bugger all....guess what, No Call!

Had the car in on plenty of occasions where no work has actaully been done. Alarm kept going off randomly so when they came to drop it off at mine the driver told me they fixed it and handed me the keys. As i out my hand out the bloody alarm went off!

Went in for gearbox upgrade, told 45mins on the phone, ended up being 2days and a week late.

Once they came to drop the car off as i refused to collect because they didnt give me a courtesy car. The driver rang the front bell at work at 6pm, just handed me the keys, no paperwork or anything telling me if works been done or not and said "These are for Mr Pancholi"and walked off. I could have been anyone and just walked away with a 2004 VTR!

Also went to get service (After Mods) and all staff, including service Dept upto managment just came out and had a good old laugh at the car.

Monkeys, the bloody bunch of them

totally agree sag they where the reason i sold mine they are utter sh1t

[Bump]

Caledonia in Chester sent me info on their complimentary Accident Management service this week, they sort out all the fiddly details after an accident, sorting out all the insurance company stuff and the repairs sorting. Its free too :D

[CE08LDB]

Thomas & Davies has won awards but aftersales still needs improving and they took 6 weeks to replace an auto gear box on my brothers Saxo a few years ago. Another member on here fryer will agree with me. Sales are brilliant. When I have needed things done on the car I do phone the sales rep who sold the car to me and he gets my car sorted out ASAP. Quicker than phoning service directly

[J17_PSR]

Bristol Street - Leicster (Walkers Stadium) are utter sh*t

Sales is Excellent but Service Dept & After-Care is rubbish.
Been waiting 17weeks for a phone call to tell me part has arrived, for which they kept the car 2days and did bugger all....guess what, No Call!

Had the car in on plenty of occasions where no work has actaully been done. Alarm kept going off randomly so when they came to drop it off at mine the driver told me they fixed it and handed me the keys. As i out my hand out the bloody alarm went off!

Went in for gearbox upgrade, told 45mins on the phone, ended up being 2days and a week late.

Once they came to drop the car off as i refused to collect because they didnt give me a courtesy car. The driver rang the front bell at work at 6pm, just handed me the keys, no paperwork or anything telling me if works been done or not and said "These are for Mr Pancholi"and walked off. I could have been anyone and just walked away with a 2004 VTR!

Also went to get service (After Mods) and all staff, including service Dept upto managment just came out and had a good old laugh at the car.

Monkeys, the bloody bunch of them

oh great! I've just bought mine from there...am still waiting :x

[Craig]

Cambridge Marshals very good...

Last weeks problems all sorted including Faulty engine heat sensor, fuel injection problem sorted and they even washed my car for me :D

[camvts]

i brought my new car from tates in crawley.thay have always given me good service.

I bought my car from there.. but the sales guy was a total idiot. He didn't know anything other than how to be rude and to lie through his teeth.

They even stuck their dealer sticker upside down in my car....morons :roll:

[BrightonSteve]

Eastbourne - Wilmoths Citroen - Don't really help me! The don't really like me haha


Got mine from there, Salesman was next to useless so i got his boss to give me some feebies.

But the car was delivered when promised so i can't complain to much.

[Andy]

for members in around teesside area avoid springfield Darlington! rubbish aftersales service, took me nearly a year to get the squeaky brake problem sorted with them. Reg Vardy Stockton are a lot better for aftersales service, carrying out warranty work on a heavily modded car which they didnt have to do. HOWEVER they did put over 50miles on my car on a roadtest. Didnt pay petrol neither. Wasnt happy!

[philtol]

Well, now I've checked that we have been slagged off, I'll post here.. :lol

We're W.R. Davies Citroen, a medium sized family dealer in Stafford. The sales guys are pretty good and aftersales is top notch ('cus I work there you see)

I was in most of your guys shoes years ago so I know how you expect to be treated and now what sort of service you expect. :)

Tel: 01785 275000
or contact me through here :)

[toblerone]

Just thought I'd add my recent experience when I was looking at the c2. I bought my C2 from J & A Rigbyes Citroen, Eccleston near Chorley. Family run and great service, my family used them for 16 years for sales and service. Always a good deal (boths sales and after-service).

Dutton Forshaw Preston - test drive, salesman put £10 of petrol in a diesel then realised his mistake and filled it to the top with diesel. Very rude and agressive sales technique. Walked out in the end...

Bank Top _ waste of time drove 15 miles after phoning them, could not be bothered to help me in anyway so walked out after 40 mins.

If I had a dealer to use in the Preston area I would defo choose Rigbyes, helpful and family run so their livelyhoods depend on their reputation unlike the big dealership groups who don't (in most cases) give a monkeys about customer service.

[neilo]

Croxdale durham, got a great deal without trying and undecided about aftersales. Seems ok but im not sure if they really care.

[Maleko]

WRDavies in stafford - EXCELLENT got my VTS from them, walked away very happy.

@philtol - nice to see someone from there on here!

Reg Vardy in Stoke - Poor, had problem after problem with them when i had my first C2, never again with them! (although they seem to have been taken over by Evans Holshaw now)

[philtol]

Excellent news mate. I take it you took delivery Saturday just gone? It looked lovely all polished up in the workshop ready to go. 8)

[Maleko]

haha, thats the one! its getting dirty now, gotta clean it..lol

yeh, over the moon with the service! Tim sold it me (for the record :P)

[Eadgt]

churchbridge Telford Seem ok!!!!

[Rocky]

Any Tates garage is bad news, Portslade especially and Crawley in Sussex. Had so many problems with my first C2 and had to take it back every week when I first got it, but they never believed that there was anything wrong with it. Power steering turning itself off on the by-pass, speedo reading 0mph, Actually parts of the car flying off whilst I was driving bla bla.
When you take your car in they check the car for scratches and then wipe their fingers over it when its dirty and make more scratches.
Sales staff are all stupid w*nkers who know nothing about cars. Their attitude is poor and unprofessional. They reuined my experience of getting a brand new car and I wont ever forgive them for that!!!

[madmat59]

Reg Vardy in York had a steering problem and needed a service phoned up in the morning and they told me to bring it straight in also they replaced my door hinge free of charge and didnt have to but did very pleased with it and it only cost £89 for the service :wink:

[c2gt2284]

david hiam cit
tyburn road

erm there rather gud only had 1 bad point when they wudnt respray my boot lid apart from that they love my car even tho its modded

[figgispanorama]

Arbury Citroen in Nuneaton, exceptionally good sales dept with nothing too much trouble!! Service dept not too bad either!! Also Murley Leamington, the semi-retired saleman is a dude!!! :D

[Andy]

North east - Evans Halshaw (formerly Reg Vardy Stockton) if anyone in the northeast is having problems with their local dealer take them there, theyre actually a great bunch and theyre aftersales service is excellant.

[scooby595]

Citroen in Great Yarmouth ----- S***E !!! Took my car into them because the service light keeps coming on. I picked the car bag up and they said the service guy took it for a 4mile drive and light didn't come on once !!! However, speedo read the same when I picked it up as it did when I dropped it off !!!

So I've still got my service light on, and it still tells me my bonnet isn't shut. The hunt for a decent Service Dept near me continues !!

david hiam cit
tyburn road

erm there rather gud only had 1 bad point when they wudnt respray my boot lid apart from that they love my car even tho its modded

That's where i used to work, they are a great bunch there, generally very helpfull.

[Jellytot]

After visiting Springfield Citroen in gateshead and establishing that the salesman didnt have a clue what he was talking about and made it blatently obvious he was giving me a c**p deal, i decided to keep looking around. A mate of mine recommended a bloke called Ray Yates from Wingrove Citroen in Newcastle, and he was brilliant, service was excellent, car is excellent, deal was 100 times better than Springfield. I would recommend him to anyone. Anyone struggling to get a Loeb, he'll get you one. He'd get you 20 if you wanted them lol.

[Hitty86]

I must have missed this thread

anyway, reg vardy citroen at stockton on tees, kept my car for a week for a 4 hour job!. Left my mum stranded as they woudlnt give us a courtesy car, and finally did the job and messed up my wheels!!.

Or is the just the whole Reg Vardy/Even Halshaw Company??

[bazzahpool]

no just stockton they are bollox

[dripdrop]

I must have missed this thread

anyway, reg vardy citroen at stockton on tees, kept my car for a week for a 4 hour job!. Left my mum stranded as they woudlnt give us a courtesy car, and finally did the job and messed up my wheels!!.

Or is the just the whole Reg Vardy/Even Halshaw Company??

Reg Vardy/Evans Halshaw in Sheffield are kinda top notch!

[bazzahpool]

North east - Evans Halshaw (formerly Reg Vardy Stockton) if anyone in the northeast is having problems with their local dealer take them there, theyre actually a great bunch and theyre aftersales service is excellant.

hey andy you must have posted this before you broke down on the way to cituning after stockton had tried to fix it lol.

[Andy]

yeah true! but fixed now, brand new alternator, new battery and an MOT all for 35 notes so i cant really say a bad word about them when it comes to warranty work, but ure right they dont seem to have a clue about the car, changed the battery when it must have been obvious to them that it was the alternator!

[Legion]

churchbridge shrewsbury
sales ok
service parts is a bit hit and miss

[itsdave]

Just got my VTS back from Helix Citroen in Chelmsford, Essex and am really really impressed. They had it for less than two days and fitted new synchro to the gearbox and fixed a bit of loose trim. Covered it under warranty, total cost 21p for a plastic clip! They kept in touch when they said they would and have done a fantastic job on the car.

On top of that one of the parts guys has been chasing citroen for a mk1 aux-in adapter for months, and (although they finally let him down!) when I spoke to him he showed me all the alternatives he'd found online. I've also ordered a part for the wiring loom, and it should be in after 1 working day - pretty impressive.

In short, a really friendly and efficient dealership - highly recommended. It helps to have good support when you drive such an unreliable car! :D

[Matt712]

Slaters in Abergele - North Wales are good all round

[Swifty]

Citroen rotherham are shit! my car went in to them 4 times for the same problem so i took it to penistone road in sheffield and they sorted it staight away!


Penistone road are good for defo

[dripdrop]

Reg Vardy/Evans Halshaw in Sheffield are kinda top notch!

I would just like to say that i have reformed my opinion of this company. Wayne took his car in yesterday to have the paintwork redone on the boot of his car. When we booked it in last week he asked for a courtesy car but they said "you cant have one because there is a 3week waiting list".

So off me and him went to sheffield yesterday (me in my car to drive him back, and him in his car). When we go to sheffield we were waiting for about 10 minutes whilt they tried to find him a courtesy car. When they had found him one, he said he didnt need it as i had driven down to get him. If they had sorted him a car out last week i wouldnt have had to go down in my car.


Then they checked that it was booked in for the roof strip to be replaced, the boot button to be done and the paintwork to be done. They asked when he wanted it done for and he asked for it to be done for early afternoon today.

When he phoned up around 4pm yesterday to check how the car was going they told him that the car was ready to be collected and they just had to book it in for the paint job! :evil: :evil:

So, the job that it was booked in for wasnt done, and he has wasted nearly two days by not having a car. They are SO incompitent and im never going back there again. Im going to ask whether they have got the part for my key yet. I bet they havent because when i went in to have my airbag fixed they said they were ordering me a part for my airbag and they would get in contact with me when it was done. They still havent been in touch about that! :evil:

Edited, By BrammeR

[Jodie-Ill...Again]

The Sales Dept at my dealership was brilliant but after Sales could do with an improvement.

Dealer

Thomas & Davies Ltd Citroen
Pentrebach Road,
Merthyr Tydfil,
Mid Glamorgan,
CF48 1YB
South Wales

Tel: 01685 722773

Sales:
Greg Thomas (He was Brilliant with me)
Jason Thomas
Danny Horrigan
Garry Horrigan
Steven Horrigan

Service Manager: Jeff Picton (He is very helpfull)
Workshop Manager: Julian Thomas
Bodyshop Manager: Paul Rudge

If any of you own Citroens in the South Wales area give this dealer a try and see what you think. Like I said aftersales could be better though.

Thomas & Davis, one of the best in the country!

This dealer is really helpfull. When the skunk had the rattle by the wheel christmas time, Mikey took it to them, someone there told him that he couldnt look at the car with lowering springs on cause it invalidated the warranty, but if Mikey was to take them of & then take it to Citroen, they would have a look at it then. I though that was really helpfull as he didnt have to do that, he could have just said "nope i aint looking at it" but he didnt :D :D.

[Pagey]

Drip, i would go into the show room all guns blazing and shouting when there are a few people in there. The manager will sort you out quickly as so you don't scare off other customers.

[dripdrop]

Hehe, thats what i feel like doing Matt. Unfortunatly they would probably phone the police who would take me away and lock me in a padded room for ever :hehe:

[Pagey]

Absoloute tosh. Your scared because your a girl. I can tell you most blokes are scared of gobby girls.

The garage will quickly whisk you off away from customers to discuss the matter where you can lay down what you want, and why. Explain to them that thousands of pounds shouldn't buy you a worthless car and incompetent useless warranty.

Be reasonable, tell them what you want, and don't let them interruopt, then allow them to feedback on what they are going to do.

Failing that, continue holaring in the showroom on a regular basis until they meet your demands, stand outside the door telling them what crap service to expect form their new car, etc.

The police will see it in your opinion as long as your not swearing, etc.

[dripdrop]

you think so?

bit off topic but when i worked at netto we wouldnt give this guy a cash refund because his product was not faulty and he couldnt prove he brought it from us, so he got some cardboard off the shop floor and wrote on it in pen "dont get a refund at netto they give you a voucher to the value of" we just sat there pi$$ing ourselves, it was so funny.

[BrammeR]

Reg Vardy/Evans Halshaw in Sheffield are kinda top notch!

I would just like to say that i have reformed my opinion of this company. Wayne took his car in yesterday to have the paintwork redone on the boot of his car. When we booked it in last week he asked for a courtesy car but they said "you cant have one because there is a 3week waiting list".

So off me and him went to sheffield yesterday (me in my car to drive him back, and him in his car). When we go to sheffield we were waiting for about 10 minutes whilt they tried to find him a courtesy car. When they had found him one, he said he didnt need it as i had driven down to get him. If they had sorted him a car out last week i wouldnt have had to go down in my car.

Then they checked that it was booked in for the roof strip to be replaced, the boot button to be done and the paintwork to be done. They asked when he wanted it done for and he asked for it to be done for early afternoon today.

When he phoned up around 4pm yesterday to check how the car was going they told him that the car was ready to be collected and they just had to book it in for the paint job! :evil: :evil:

So, the job that it was booked in for wasnt done, and he has wasted nearly two days by not having a car. They are SO incompitent and im never going back there again. Im going to ask whether they have got the part for my key yet. I bet they havent because when i went in to have my airbag fixed they said they were ordering me a part for my airbag and they would get in contact with me when it was done. They still havent been in touch about that! :evil:

i let them know of the paint fault in november when i had my service. took it in jan to get it all sorted, even took my camera with all the picks onit, wasnt enough, so printer pictures on photo paper, still wasnt enough, that Had to take picks them selfs.

inbetween Jan when i fist took it in, i had to get approval from citroen for the work. said it would only take a day, week or 2 later, i rang them for an updeate, (i gater sod all was done) got a call back later that day saying still awaiting info from citroen, at this time ide all ready arranged a cutrosay car (c1 :D) got reg and everything but needed to confirm at insurance co.

Been in once to get work done, but had to order parts for roof strip and boot button rubber thingie, i asked if it was ok to get paint work done next wednesday (Yeasterday) they said yeah, asked for curtasay car said 3 weeks wainting list, i was like (Porkey pie here). went away and came back week later, like vick said they were faffing around for a little while to get it all sorted, were i had made my own arrangements for it too.

Poor service by vardys, there becoming on par with monkey world.

gonna try monkey world on way home if not done.

Bram

[andyh159]

no citreon dealer in bedfordshire
but central motors of bedford are excellent
approved citreon repairer for bedford (independant garage)
reset ecu"s updates etc does while u wait if not busy
know whatb they are doing and customer service second 2 none
excellent 10out10 all round
dont sell cars just a servicing centre and labour rates half dealer prices
cant go wrong

[andyh159]

sorry should have put cmb (central motors of bedford )
are also the only authorised repairer in bedford
speak to lee on 01234 314151
see previous posting

[Ry_C2_Loeb]

Barnsley Dixons have been good so far as they hunted the country for me this model in black however i havent got it yet, wakefield citroen are really good with all the cituning products :D

[OldTimer]

Borocars Peterborough. just getting 3rd citroen from them, 1st class service, buy all my spares of them, if its not in stock they get it in 2 days.all sales team on 1st name terms.

[DieselDave]

Anyone got any experiences of Arnold Clarke Citroen in Perth ..... I've got to take the C2 to Scotland and thought it might be cheaper to get the service done there than down south.

[elniniol999]

belmont citroen in selkirk - put my furio in to get brakes checked over (for the 3rd time!) after being fed up with belmont in seafield edinburgh and sighthill edinburgh who just f****d me about basically. Sighthill gave me new discs but failed to replace my pads which meant i had to go back in to selkirk less than 1000 miles later for both to get changed! selkirk did a full test and found an oil leak and blown gasket head which they replaced on warranty for me - was really impressed with them - if i was to buy another citroen or a vauxhall id go to them, despite it being furthest away from me out of the 3 garages at about 45-50 miles.

[chuckle02]

Russell the Motability salesman at Alistair Flemings in Ayr was incredibly helpful and spent time going through the ins and outs of the change from Saxo to C2.

So good from me so far (and will stay that way if the delivery timescale stays on track!)

[Bram]

Belmont Citroen/Mitsibushi (now no longer) Stirling, bought a few cars no probs and servicing all what a wanted, nothing to gripe about at all, and I like a good gripe.

Their parts dept is a bit geriatric and I always feel I intruded on their break or something when a go their.

Arnold Clark in my experience give a cheaper service but use cheap oil and not as diligent as others I have mentioned.

[x_Sam_x]

The Citroen Garage in Bristol-

Went in at half 12 on a saturday because they shut at 1, but they'd already gone home. So left a message with a guy in the show room. He said he would call me on Monday morning and i could discuss the issues with him.

7.50am on Monday morning i have a phonecall from an Unknown number and a voicemail (was in bed so didnt answer)

saying..

'Mr Greaves...If you could call the Citroen garage back, many thanks..'

1- IM A GIRL!
2- They rang from a witheld number and didnt leave a number to call back on..

So still got a broken gearbox, annoying beeping and a failed handbreak...
YEY!
:roll:

[Gags99]

citeron luffield- in loughborough .had no problems with them when i brought my c2

[carz110]

Hawkins Motors in Blackwater, Cornwall - absolutely WONDERFUL! Can't recommend highly enough! :thumbsup:

[Simon72]

Oh yes, BRINDLEY AUTOPARK Wolverhampton, bunch of w****rs, t****rs, i**ts, and alot more expletives that I could post.
Trying to rip me off for over £200+, for brakes, but DAN DAN THE MAIN MAN, got it sorted via Warrenty, ;-)

This is what I wrote on April 18th 2006

I have just had a personal e-mail from one of the workers there, who must have read through the comments on this site.

Taken from my e-mail......

just browsing the site and noticed this, im one of the advisors at
citroen , well the only one in fact, it was proberly me who quoted the
brakes for you....

So im a tosser , do you think it was my choice , i dont make up prices
dude its just my job...................

Thanks all the same.

Think I struck a nerve Whoops ;-)

[Matt712]

LOL!

Caledonia has gone under lately not surprised.. so Slaters in Abergele have taken on all the warraty and most of the customers tbh.. it's mad busy.

Slaters is always top of its group in CSI scores anyway... nicely sized dealership though. Problems start arising when dealerships are scaled excessively and departments loose personal contact and the running of the dealership becomes more disjointed.

Matt

[Graphik_anarchist]

Citroen Kettering - GOOG GOOD GOOD, they couldnt have been more helpfull to me with the problems on my VTS so far, they even got me a deal on tyres from the tyre place down the road. Lovely smily people lol.

[Bump]

Barbers Citroen in Northwich - REALLY friendly and helpful staff BUT they forgot to actually order the part I wanted in the end so made me wait an extra week 8O

If it were ebay I'd give them a neutral but I'll use them again if required :)

[jason,s]

Citroen in Great Yarmouth ----- S***E !!! Took my car into them because the service light keeps coming on. I picked the car bag up and they said the service guy took it for a 4mile drive and light didn't come on once !!! However, speedo read the same when I picked it up as it did when I dropped it off !!!

So I've still got my service light on, and it still tells me my bonnet isn't shut. The hunt for a decent Service Dept near me continues !! try the one in king,s lynn there good a bit of a treck i know

[Grimsby.Joe]

J. & A Rigbye & Sons
98 Towngate
Eccleson
Chorley
PR7 5GQ

Tel: 01257 451 648
Fax: 01257 452 842

E-mail: rigbye@dealer.citroen.co.uk
Rigbye & Sons (www.rigbye.citroen.co.uk)

They have won the customer service award 6 times so they can't be that bad.

Joe

[Foxhound]

Duthies of Montrose

Service Dept - Top Notch recommended to anyone

Sales - Never again, they've sold us 4 cars in 5 years and then last week, made a positively insulting offer for my Mum's A3.

[phatandz]

Wyatt Concorde - Wokingham Berkshire very good

Croxdale Citroen - County Durham quite poor...

I concur on the Wyatt Concorde comment - no problems buying my C2 Code from them, and returning for my free checkup.

[jnc90]

Evans halshaw Citreon in Cardiff! YES YES YES!

Very good service, car originally had no parcel shelf but they supplied one and even a new tailgate panel for it to fit into!

Also solved my central lockng/head unit problem!

Also a few chips and scratches around the car and a fairly major seat upholstery problem all free of charge! Very impressed!

Sales man DAN was also very good, friendly and good service!

Really reccomend them! :)

[JonnyW]

Has anyone been to any down here in Surrey/Guildford?

I'm a service advisor for Mazda, so will get stuff done here.. But we can't get everything done that Citroen can do so just wondering.

[Superharrio]

Arnold Clark in Perth...yeah..I know they get bad press, but i got such a good deal on my VTS (well..i thot so!)..and they even gave complementary mats and mudflaps.

...mind you...i don't get it serviced there ;)

[Advikaz]

Wilmoths - Maidstone a hell of a lot better than dutton forshaw was!

[Mr_2]

Arbury Citroen - Nuneaton ....good bunch of lads, they didnt have a courtesy car for me once so the service manager gave me his C4 Picasso for a couple of days :D

[spudnando]

Peter Vardy Kirkcaldy (not a Citroen garage, but where i'm getting the C2)

Really nice and friendly, always willing to help, wouldn't go passed them again for a new car

[The Legend]

citeron luffield- in loughborough .had no problems with them when i brought my c2

x2 on that.

[jenic]

evans halshaw in bradford - avoid like the plauge, very bad parts department, i have to get part numbers for them

clemo in cleck seem better as far as main dealers go

[JonC2]

SR Tomson Citroen are good very good talk to bill and andy the sale they will hook you up

[Rankle]

Citroen coventry was great for me. allowed me to reserve the car without paying a deposit for a week or 2. gave it a full mot and service FOC and took £1000 of the original price.

couldnt fault them. ( other than the water they got me from there machine was a bit worm lol :))

[lofty]

Citroen Manchester upper brook st NEVER DEAL WITH THEM.

went in looked round told him i was after a vts he tried to sell me a code. Then showed me all the vts's in the uk he could get and said i had to pay £200 deposit to get it up to test drive to show that i was serious. For some reason he thought i was takin the piss. A week later the car was at Manchester I checked it noticed a number of things wrong even though it was approved used and had apparently had an 80 point check and all faults put right Cough Cought bollocks! I then Did the deal on the understanding that the faults i had seen were put right and that i got a tank of fuel. Picked car up and none of the work had been done and no tank of fuel. took back the next day got half a tank of fuel after being promised a full one, broken sun visor got replaced, small dent in side got pushed out a week later after the first trip to get repaired, but they didnt re-spray it. Kicked off again and he said if i wanted the re-spray on the dent to bring back the following week! by this point i couldnt be arsed. Also on the botton half of the boot there is a plastic cover which mine doesnt have pointed this out as well and he said vts's dont have them which at the time i took as the truth but recently found that it should have it but the boot plastic hasnt been drilled out for the clips which leads me to believe the car has been rear shunted and some boot parts replaced.

After all this i put an offical complaint to head office as it was the Manchester main dealers i bought the car from and they told me in politer words to fuck off as i had bought a used car and they were not responsible for the action of there dealership. Which i found pretty disgusting.

[Neil]

Walker Group Citroen (Fife, Scotland) Kirkcaldy branch - as useless as a 5 year old in a gun battle!!!! lad couldnt even say to me wether the 2 prices for the same part were a typo......or for different spec models.... "we're a part mitsubishi place and i never deal with french cars only proper cars like evo's etc" were his words........ WHILE WEARING A CITROEN JACKET!


Walker groups place in Cupar, Fife however, TOP RATED..... hell of a lot better, the lads know what theyre doing, they make you feel welcome, and they have people who actually understand what your on about when you say "citroen c2"

checked my gearbox free of charge, replaced the keys on warranty, and gave a FULL vehicle check every single time it was in to them, highly recommend them, but please dont go to the Kirkcaldy branch, you'll get more sense from elmo, bert and ernie than the stupid speccy twat in there!

[Terri]

Roy Tolleys in Colchester - Great Sales and brilliant Service Department - Have bought new Saxo vts and then 4 years on part exchanged for new C2 vts - Only buy Citroens because of this outstanding dealer!!

[gav_code57]

Arbury Citroen - Nuneaton ....good bunch of lads, they didnt have a courtesy car for me once so the service manager gave me his C4 Picasso for a couple of days :D

also agree only ever use this citroen, service is ecellent there, i also have borrowed one of the employees cars as they didnt have another courtesy car, i think it was a c4 picasso too so could of been the same car

[The Legend]

thought i'd posted in here, BUT
luffield citroen loughborough excellent.
lookers citroen liverpool, tried to take me for £500 for an alternator, after losing my car for an entire 12 hours. robbing bastards, most importantly the coffee tasted like crap too.
double s citroen (independent citroen specialists) smithdown road liverpool, took £200 and 2 hours to replace my alternator and recharge the battery, very happy. have just booked February's MOT with them!

[davros777]

Well,after reading some of the comments about Citroen dealers on here, I thought I was gonna get nowhere with a problem with my C2 which has 2 months left on it's warranty. But I've got to give Palmers at Watford a big thumbs up, as they diagnosed 2 intermittent faults, got the parts in over a few days, and then fixed it in a couple of hours the other day, I'm really pleased I took it there (after spending many hours checking everything I could think of in the engine bay,+ fuse boxes, wiring, battery, alternator, throttle body, MAP sensor,lambda sensors, the wrong temp sensor,ECU's, plugs, coilpack, inlet manifold, injectors, fuel pump you name it, but you just can't find a fault like mine had without the pucker diagnostic kit, or spending £££thousands replacing every likely component). Great, after owning it for 15 weeks with a rather dangerous fault, I can now start to enjoy it at last.:D

[Funtime]

I hate it when dealers put stickers on your car!!!